I cannot login to my mailbox. How to recover?

If​ ​you​ ​are​ ​unable​ ​to​ ​login,​ ​please​ ​consider​ ​the​ ​following​ ​possibilities:

1. The​ ​login​ ​password​ ​may​ ​be​ ​incorrect.
2. The​ ​backup​ ​email​ ​may​ ​not​ ​have​ ​been​ ​verified.
3. The​ ​email​ ​account​ ​might​ ​be​ ​locked

To​ ​check​ ​the​ ​status​ ​of​ ​your​ ​account​ ​and​ ​recover​ ​your​ ​login​ ​password,​ ​please​ ​follow​ ​these​ ​steps:

1. Visit Password Recovery – Finmail
2. Enter​ ​your​ ​Finmail​ ​email​ ​address​ ​requiring​ ​password​ ​recovery,​ ​and​ ​click​ ​”Submit.”
3. If​ ​the​ ​backup​ ​email​ ​address​ ​has​ ​been​ ​verified,​ ​an​ ​email​ ​containing​ ​a​ ​temporary​ ​password​ ​will​ ​be​ ​sent​ ​to​ ​your​ ​backup​ ​email.
4. ​Access​ ​your​ ​Finmail​ ​Mailbox​ ​using​ ​your​ ​Finmail​ ​email​ ​address​ ​and​ ​the​ ​new​ ​temporary​ ​password.
5. Once​ ​logged​ ​in​ ​successfully,​ ​you​ ​can​ ​change​ ​the​ ​temporary​ ​password​ ​to​ ​a​ ​new​ ​one.​ ​For​ ​more​ ​information,​ ​refer​ ​to How to change login password.

During​ ​step​ ​3,​ ​if​ ​there​ ​is​ ​a​ ​failure,​ ​an​ ​error​ ​message​ ​with​ ​more​ ​details​ ​will​ ​be​ ​displayed,​ ​such​ ​as​ ​”Failed.​ ​Backup​ ​email​ ​is​ ​not​ ​verified”​ ​or​ ​”Failed.​ ​User​ ​account​ ​is​ ​locked.​ ​Lock​ ​reason:​ ​Confusing​ ​personal​ ​name.”​ ​In​ ​the​ ​case​ ​of​ ​an​ ​unverified​ ​backup​ ​email,​ ​please​ ​verify​ ​it​ ​and​ ​try​ ​logging​ ​in​ ​again.​ ​If​ ​your​ ​account​ ​is​ ​locked,​ ​please​ ​contact​ ​us​ ​at​ [email protected] ​for​ ​assistance​ ​in​ ​resolving​ ​the​ ​issue.