Sending​ ​Email​ ​Messages

< All Topics

Email Message Composition

To compose a new email message, click on the Compose toolbar icon, which will open the message compose screen. Depending on your settings, it will open in the current browser tab or in a new window.

To begin, enter at least one recipient address or select recipients from the address book. Then, type in a subject and the message text. When you’re ready to send the message, click the Send button in the toolbar.

If the message is not yet complete and you’d like to finish and send it at a later time, you can save it as a Draft using the toolbar icon “Save“. The email will be stored in the Drafts folder and can be accessed by double-clicking it to resume composition.

Note: While composing a message, copies are periodically saved to the drafts folder to prevent unintentional loss. In the event of an unexpected session termination, computer or browser crash, you will find a copy of the message in the Drafts folder. You can adjust the automatic saving interval in the User Preferences.

Message Reply

To respond to a received message, click the Reply or Reply all button in the toolbar or the equivalent buttons in the Preview Pane. This will open the compose screen with a quote of the message you’re replying to and the recipient(s) pre-filled.

When using the Reply function, the sender address will be copied into the To field. The Reply all function will add all recipients of the original message to the To and Cc fields.

Message Forwarding

To forward a message to someone else, click the Forward button in the toolbar. The compose screen will contain the message text and any attachments that were included in the original message. You can still add or remove attachments as needed.

The Forward toolbar button offers two options:

  • Forward inline: This (default) mode will copy the content of the original message to the message text editor, allowing you to alter or delete it. Attachments from the original message will also be copied to the new message and can be removed individually. Please note that this mode may truncate or re-format HTML formatted messages.
  • Forward as attachment: With this option, the original message is copied as an attachment to the forwarding message. This preserves the message with all its formatting and attachments, and does not allow any alterations.

Selecting Recipients from Address Books

The recipients of the composed message can be entered into the To or Cc fields in the header section of the compose screen. Multiple addresses should be separated by commas(,). Please ensure that you enter full and valid email addresses.

Address Book Autocompletion

As you type a recipient address, the Finmail webmail will continuously search your address book and suggest matching entries below the input field. Use the keyboard’s cursor keys (up/down) to select an entry, and then press <Enter> or <Tab> to copy the highlighted address into the recipient field.

Using the Address Book Widget

If you prefer to select recipients from a list of contacts, you can use the address book widget on the left side. First, select the desired address book from the upper part of the widget, and then view the contacts listed below. The widget displays a limited number of contacts at a time, so use the arrow buttons in the widget header to navigate to the next page of contacts.

To select one or more contacts, click on them in the list. Then, click one of the buttons below (To+, Cc+, Bcc+) to copy the selected contacts to the corresponding recipient field. Alternatively, you can double-click a contact in the list to immediately add it to the To field.

Adding Attachments

To attach files to the message, click the Attach button in the toolbar. This will open a file picker dialog, allowing you to select the desired file from your computer. The attachments to be sent with the message will be listed on the right and can be removed by clicking the Delete icon next to each file.

If your browser supports HTML5, you will see a file-drop icon at the bottom of the attachment list. You can drag a file from your computer’s file explorer onto that icon to attach it to the message.

Composing Formatted (HTML) Messages

The compose screen may display a simple text field or a rich text editor with a toolbar, depending on your settings. The rich text editor allows for text formatting, bullet lists, image embedding, and more.

You can switch between plain text and rich text (HTML) composition modes using the Editor Type selector, which is hidden in the sending options bar. Simply expand the Sending Options by clicking the down-arrow on the left border of the message headers block.

Embedding Images

When in HTML editor mode, you can embed images directly into the message text. Here’s how:

  1. Add the image as an attachment to the message.
  2. Click the Insert/Edit Image icon in the editor’s toolbar.
  3. Select the image from the Image List drop-down menu in the dialog.
  4. Click the Insert button.
  5. Resize the image in the text area if necessary.

Using Prepared Responses

Saved responses can be useful when frequently composing emails with the same text, such as support responses or standardized introductions.

The Responses button in the compose screen toolbar contains your personal set of “canned responses”, or text snippets that can be inserted into the message body with a single click. Note that these are not message templates with subject, text, or attachments.

Inserting a Response

Clicking the Responses button will open a menu listing all the saved boilerplate texts by name. To insert a response, simply click on one, and the saved text will be inserted into the message at the cursor’s position. If you have selected part of the message text with the mouse, the saved response text will replace the selection.

Saving a New Response

If you find yourself typing the same text multiple times, you can save it as a new response for future use. To do so, first select the section of the message text that should be saved, and then click Create new response from the menu behind the Responses button. This will open a dialog where you can review the text before saving. Give the new response a descriptive name and click Save. It will then be added to the list of snippets that can be inserted.

Editing Responses

To manage all the saved responses, go to the Settings section.

Other Message Sending Options

The message sending options are located on the right site of the message compose screen. To mobile devices, the options are initially hidden and can be expanded by clicking the three-dot icon on the right-top border of the message compose screen.

Here, you can switch the editor type to compose HTML messages and adjust other settings related to message delivery.

Priority: Set the priority flag of the message to be sent. This will be displayed in the recipient’s mailbox.

Return receipt: Request a receipt confirmation from the recipient when they open the message. The confirmation will be sent by the recipient’s email program if they choose to confirm it.

Delivery status notification: Request a notification message when the message is delivered. This will be sent by the email server, but please note that it does not confirm that the actual recipient has received the message.

Table of Contents