account
Questions & feedback
Submit product questions, bugs, and feedback from Settings → Help — and follow replies in-app.
Use Settings → Help → Questions & feedback (/mail/settings/support) to contact Finmail without leaving Webmail. Tickets stay in your account history; staff replies appear in the same thread and may also notify you by email.
Submit a request
- Open Settings → Help → Questions & feedback.
- Choose a category: Account & sign-in, Billing & subscription, Bug or error, Feature suggestion, or Other.
- Enter a short subject and a clear description (at least a few sentences).
- Optionally include diagnostic details (browser and locale) — never paste passwords or payment card numbers.
- Submit — you receive a reference id such as
FM-YYYYMMDD-XXXXXXXX.
Billing-related tickets are routed to the billing team; other categories go to product support.
Follow the conversation
- Open past tickets from the same page to read staff replies and add follow-ups.
- You can reply while a ticket is submitted, in progress, or resolved.
- After a ticket is closed, you cannot add more messages — open a new request if needed.
When to use email instead
| Need | Channel |
|---|---|
| Product bug or feature idea | This in-app form (preferred) |
| Account recovery without Webmail access | [email protected] · Password recovery |
| Spam / phishing / abuse | Report abuse |
| Static how-to articles | Help documentation |