Password recovery & reset

If you cannot sign in, use Forgot password on the sign-in page (/auth/forgot-password). Finmail offers two self-service paths so @finmail.com users are not stuck waiting on mailbox mail alone.

Before you need it: recovery email

Add an external recovery email under Settings → Account → Account security (Account tab):

• Use Gmail, Outlook, or another inbox you control.
• Do not use another @finmail.com address.
• Do not reuse your Finmail login address.
• Enterprise workspaces may require a recovery address on your corporate domain when policy is enabled.

Recovery email is optional but strongly recommended if you mainly use Webmail. A soft banner may remind you until you configure recovery or enable two-factor authentication.

Reset by email

1. Open Forgot password and choose the email path.
2. Enter your Finmail login address.
3. Check the inbox that receives the reset link:
   • If a valid recovery email is set, the link goes there (and names your Finmail account).
   • Otherwise the link goes to the login mailbox.
4. Open the link within about one hour and choose a new password.

For privacy, the form always shows a generic success message whether or not the account exists.

Reset with 2FA

If 2FA is already enabled, choose the authenticator / backup code path on the same Forgot password page:

1. Enter your Finmail email.
2. Enter a current authenticator code or a one-time backup code.
3. Set a new password — no mailbox delivery required.

This path is ideal when you cannot read @finmail.com mail from another client.

When self-service is not enough

Situation	What to do
No recovery email and no 2FA	Ask a workspace owner (Team) or contact [email protected] with proof of ownership
Account purged after long inactivity	Self-service reset is unavailable — see Inactive accounts FAQ
Lost phone and backup codes	Contact support from a verified channel; owners/admins may also issue a reset email

Related

• Two-factor authentication
• Inactive accounts FAQ
• Questions & feedback