What is an Inactive Account?

An​ ​inactive​ ​account​ ​refers​ ​to​ ​a​ ​Finmail​ ​email​ ​account​ ​that​ ​has​ ​not​ ​been​ ​accessed​ ​for​ ​a​ ​period​ ​of​ ​180​ ​days.

In​ ​order​ ​to​ ​maintain​ ​the​ ​active​ ​status​ ​of​ ​your​ ​email account​ ​under​ ​the​ ​Free​ ​Plan,​ ​it​ ​is​ ​required​ ​to​ ​log​ ​in​ ​at​ ​least​ ​once​ ​every​ ​180​ ​days.​ ​Email accounts​ ​under​ ​the​ ​Pro/Paid​ ​plan,​ ​on​ ​the​ ​other​ ​hand,​ ​remain​ ​active​ ​at​ ​all​ ​times.

Once​ ​an​ ​email​ ​account​ ​becomes​ ​inactive,​ ​all​ ​of​ ​its​ ​data​ ​will​ ​be​ ​permanently​ ​erased​ ​and​ ​cannot​ ​be​ ​retrieved.​ ​Additionally,​ ​the​ ​associated​ ​email​ ​address​ ​may​ ​also​ ​be​ ​released. Any​ ​remaining​ ​funds​ ​in​ ​the​ ​payment​ ​facility​ ​will​ ​either​ ​be​ ​transferred​ ​to​ ​your​ ​wallet​ ​upon​ ​request​ ​or​ ​held​ ​until​ ​your​ ​request​ ​is​ ​received.

On the other hand, data can usually be recovered within the 1^st month of the account being inactive. However, data recovery fees may apply. If you need support, please contact us at [email protected]